A statement released by Centenary Bank has revealed that their own staff participated in defrauding a customer. The update follows a scuffle that went around as one of the bank’s customer lamented over loss of money on her account.
The statement in part reads ; “We have discovered that there was connivance between a fraudster and one of our staff to make a pin reset which enabled transactions at agents where funds were withdrawn.”
As part of corresponding action, the staff has been forwarded to the police to be handled together with the fraudster. On a brighter note , the customer has been refunded according to the bank management .
Mr. Strategy an X user applauded the initiative to refund saying : “
Timely responses to customer concerns in the way you have done are the hallmarks of clear-headed leadership and focus on the customer. Thanks for the clarity of actions taken and transparency in your communication. This is what we expect from a market leader. Keep leading from the front. Let others keep following.”
Abel Katuramu also advised that banks use such incidents to strengthen their security systems. “Exactly? Anyhow, banks need to use such incidents to inform improvements in their security infrastructure. Otherwise, as customers, this leaves us worried-unfortunately with limited options to have our money secured. Appreciation to @CentenaryBank for the prompt action.”